Overview

Welcome to BlackLeaf. These Terms of Service govern your access to and use of our website, products, and services. By visiting our website or placing an order with BlackLeaf, you agree to be bound by these Terms of Service.

If you do not agree with any part of these terms, please refrain from using our website and services.

Eligibility

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

Products and Services

BlackLeaf specializes in fresh fruits, fruit baskets, gift hampers, premium dates, and related products.

We strive to ensure that all product descriptions, images, pricing, and availability are accurate. However, we do not guarantee that product descriptions, photographs, colors, or other content displayed on the website will always be completely accurate due to seasonal variations and display differences.

Product Availability and Substitutions

Fresh fruit availability may vary depending on seasonality, harvest conditions, and supplier availability.

To maintain product quality and timely delivery, BlackLeaf reserves the right to substitute unavailable fruits, flowers, packaging, or decorative items with alternatives of equal or greater value without prior notice.

Pricing and Payment

All prices displayed on our website are shown in Malaysian Ringgit (MYR) unless otherwise stated.

We reserve the right to modify prices at any time without prior notice. However, any confirmed order will be charged according to the price displayed at the time of purchase.

Payment must be completed before an order is processed and dispatched.

Order Acceptance

After placing an order, you will receive an order confirmation. This confirmation does not guarantee acceptance of the order.

BlackLeaf reserves the right to cancel or refuse any order due to:

  • Product unavailability

  • Pricing or technical errors

  • Suspected fraudulent activity

  • Incomplete or incorrect customer information

  • Circumstances beyond our control

If an order is canceled after payment has been received, a refund will be issued through the original payment method whenever possible.

Delivery Policy

Customers are responsible for providing accurate delivery information.

BlackLeaf will not be liable for delays or failed deliveries resulting from:

  • Incorrect recipient details

  • Incorrect delivery address

  • Recipient unavailable at the delivery location

  • Restricted access to the delivery premises

  • Force majeure events beyond our reasonable control

Additional charges may apply for re-delivery requests.

Fresh Produce Disclaimer

Fresh fruits are natural products and may vary in size, color, shape, weight, and appearance.

Minor variations are normal and do not constitute defects.

Customers should inspect their order upon delivery and report any concerns within 24 hours of receipt.

Intellectual Property

All content on the BlackLeaf website, including but not limited to text, logos, images, graphics, product descriptions, designs, and branding, is the property of BlackLeaf and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

User Conduct

When using our website, you agree not to:

  • Violate any applicable laws or regulations.

  • Interfere with website security or functionality.

  • Attempt unauthorized access to systems or accounts.

  • Submit false, misleading, or fraudulent information.

  • Use the website for unlawful purposes.

Limitation of Liability

To the fullest extent permitted by law, BlackLeaf shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid for the relevant order.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Changes to These Terms

BlackLeaf reserves the right to update, modify, or replace these Terms of Service at any time without prior notice.

Changes become effective immediately upon publication on the website. Continued use of the website constitutes acceptance of the revised terms.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Malaysia.

Any disputes arising from the use of our website, products, or services shall be subject to the exclusive jurisdiction of the courts of Malaysia.

Contact Us

If you have any questions regarding these Terms of Service, please contact BlackLeaf through our official customer support channels.

By using the BlackLeaf website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.